Call Handling Service
Call Handling Service
To start using our Call Handling Service, first you need to learn how to divert your phones, and then decide which type of divert you’d like to use. The information below explains your call routing options and the process for diverting your lines.
If you’ve never used a call forwarding service on your lines before then you may need to set up the call routing service with your service provider.
Contact your service provider and request to have call forwarding divert facility added to your line. This may take 24 hours to go live. You will be given a dedicated UK Landline number to divert all your calls to us.
Once you have the call forwarding and divert facility set up you’ll be able to choose from the following options.
Divert your phones when your line is engaged (instead of an engaged tone your caller will be diverted to us and we’ll answer the call in your company name and take a message)- Divert your calls when you’re unable to answer. This option will divert your phone if the phone rings out unanswered for a certain number of rings (normally around 15 seconds)
- Divert all calls so they come straight into us and don’t ring out at all on your lines.
